Policies
Asia Raine Designs jewelry is made by hand. The nature of how I make each piece has spirit of its own. Because of this organic process you may occasionally notice small signs of imperfection which indicate these are handcrafted and individually made.
I take pride in the quality of my work so if there is a flaw or breakage despite reasonable care, I am happy to repair (if possible) any jewelry that was made by me within 1 year of purchase.
Custom Orders
One of my favorite things is to engage with clients on making special pieces. Please contact me and we can talk about your ideas further. Or sometimes an item you see in my shop has been sold and you want something similar made custom for you. Custom orders require a non-refundable $75 deposit for me to begin the work.
I ask for at least 3 weeks for custom orders to be complete and reserve the right to increase production time based on the amount of orders I have at any given time. Typically I finish your piece well before the timeline I give but sometimes I may have multiple custom orders ahead of yours and need that time to make sure every custom is done in order of when it's received. This ensures your piece will be made properly and with care.
Sales Tax
Utah residents will be subject to current sales tax.
Sizing
I have included a sizing chart on my site to help give you some direction. If you are uncertain about your size, I urge you to visit with me or contact a jeweler where you live to make sure you order the correct size. Since most of my jewelry is one-of-a-kind and many set with stones, I cannot resize items and keep the integrity and quality of the piece. Be aware that wider band rings often require you to go up a half size or more. When sizing, try on a ring in similar width to the one you're considering.
Returns
Thank you in advance for choosing one of my designs to be in your collection. If for any reason you're not delighted with your purchase, you can return item within 14 days of purchase for a full refund as long as the piece is in original condition and packaging. Returns or exchanges may only be made within this time frame. Exchanges are only valid on ready-to-ship items currently in my online store. You are always free to return an item that doesn't fit you within 30 days for a credit towards another item in my shop. (shipping charges paid by customer).
Returns on rings will be evaluated by each situation and I reserve the right to deny a return based on wrong sizing. I do not and cannot do resizing on any rings with stones as this increases the possibility of cracking the stone, so I strongly urge you to know what your ring size is before ordering online.
No returns on earrings unless they arrive damaged in any way.
Buyer is responsible for shipping back to me in original or equivalent packaging and must be shipped with a tracking number. The packaging of your returned piece is very important to ensure it arrives safely back to me and isn't damaged or stolen in transit. Once the piece you're returning is back in my possession and not damaged in any way I will refund the full amount minus the original shipping fees, typically around $11.00
Please contact me prior to returning an item so we can discuss the details. There are no refunds for custom-made pieces. Please return your pieces in it's original packaging to
Asia Raine Designs
52 South Main Street, Unit B
Helper, Utah 84526
We recommend using delivery confirmation and insurance when mailing back to our location.
Care
While I build my jewelry to last it does need to be cared for properly to maintain longevity. My pieces are made with sterling silver, gold, brass and/or copper. There is a natural tarnish that will over time. You can bring the shine back to life easily with a polishing cloth or polish with steel wood (grade #0). I prefer using steel wool as it leaves a matte brushed finish on the metal which means you won't need to polish as often. As there are a number of polishing methods, please only to use materials that will not damage your piece. For pieces that are intentionally darkened, polishing will remove the antiquing effect, so be careful when polishing those areas. Pieces with the blue-green surface patina are protected with an acrylic sealant and do not need polishing. Care should be taken to avoid scratching as the patina can be removed. Take off your jewelry when swimming, showering, working out, gardening or doing other work that could damage your jewelry.
Shipping
All items arrive packaged with the Asia Raine logo. I ship within 3-5 business days. Unless otherwise requested, I ship USPS priority mail with tracking and insurance. Once your order is at the post office it is in their hands to determine how quickly your package arrives.
Note: I cannot be responsible for delivery times once your item(s) have been shipped due to unforeseen events that may delay parcel carriers. Domestic priority mail typically arrives within 3 days. Longer times may be due to government restrictions or holiday volume.
At this time I ship internationally only by request.